Refund policy

Returns

We want you to love your Girls & Goods Co. purchase! If you are not completely satisfied with an eligible item, you may request a return within 14 days of delivery.

To be eligible for a return, merchandise must be unused, unworn, and in its original condition and packaging. Items showing signs of wear, use, damage after delivery, or alteration are not eligible for return.

Earrings & Final Sale Items

For hygiene and safety reasons, all earrings are final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or you receive an incorrect item.

Items marked Final Sale, clearance items, and gift cards are also not eligible for return.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible so we can make it right.

We may request photographs of the item and packaging to help us resolve the issue.

Return Shipping

Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable.

If your return is due to an error by Girls & Goods Co., such as receiving an incorrect or defective item, we will work with you to resolve the issue at no additional cost.

Please contact us before sending a return. Returns sent without prior authorization may not be accepted.

Refunds

Once your approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit card provider to post the refund to your account.

Exchanges

Because many of our accessories are available in limited quantities, we cannot guarantee that the same item will be available for an exchange. If you would like a different item, please contact us and we'll let you know what options are available.

In-Person & Pop-Up Purchases

Purchases made at Girls & Goods Co. pop-ups, markets, and other in-person events are subject to the same eligibility requirements. Please retain your receipt or proof of purchase.

How to Start a Return

To request a return or report an issue with your order, contact Girls & Goods Co. with your order number and reason for the request.

Girls & Goods Co.
Website: www.girlsandgoodsco.com

Girls & Goods Co. reserves the right to refuse returns that do not meet the requirements outlined above.